Takealot
Takealot Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Takealot has a 2.3 star rating from 1059 reviews, 29% would recommend, and the review distribution is largely unfavorable with most consumers dissatisfied.
Key Takeaways for Future Customers
- Fast delivery is commonly praised in Takealot reviews.
- Expect possible delays with refunds and exchanges; request delivery of goods resolution.
- Customer service responsiveness can affect order cancellations and payment issues.
- Membership delivery promises may not always be met.
Negative Feedback / Risk Areas
- Poor customer service and unreachable phone or email support.
- Refunds and return processing delays and canceled orders despite payment.
- Wrong, damaged, or undelivered items and tracking communication failures.
Positive Feedback
Many reviewers value fast, accurate deliveries and occasional helpful agents or drivers who resolve issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Takealot has a 2.3 star rating from 1059 reviews, 29% would recommend, and the review distribution is largely unfavorable with most consumers dissatisfied.
Key Takeaways for Future Customers
- Fast delivery is commonly praised in Takealot reviews.
- Expect possible delays with refunds and exchanges; request delivery of goods resolution.
- Customer service responsiveness can affect order cancellations and payment issues.
- Membership delivery promises may not always be met.
Negative Feedback / Risk Areas
- Poor customer service and unreachable phone or email support.
- Refunds and return processing delays and canceled orders despite payment.
- Wrong, damaged, or undelivered items and tracking communication failures.
Positive Feedback
Many reviewers value fast, accurate deliveries and occasional helpful agents or drivers who resolve issues.
Media from reviews
Johannesburg, Gauteng
I have returned the package it's been a week waiting for replacement
Right way of doing business I'm not happy at all about the service I'm getting no one is doing the follow up i have to wait until i call that's not the
User's recommendation: Communication is what drives the business
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Welkom, Free State
Resolved: URGENT: Demand for Immediate Refund -...
Company fixed the issue and I have been provided with full refund.
URGENT: Demand for Immediate Refund - Breach of 21-Day Policy - [***]To Takealot Management,My TV return (logged 22 May) was received by your merchant on 1 June. As of today, the 21-day repair window has expired (since 22 June), and my status has been stuck at "Evaluation Completed" since 9 June.Under Takealots Extended Warranty Policy, I am entitled to an immediate refund or credit. I demand this issue be resolved by the end of the business day to avoid a formal complaint being lodged with the Consumer Goods and Services Ombud (CGSO).Regards,
- No pros
- Take you for a fool absolutely no custom service
Preferred solution: Full refund
User's recommendation: Stay away from takealot
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cape Town, Western Cape
Hi, I am extremely frustrated and...
- - Spartan drivers are dishonest; no collection or calls occurred.
- - System falsely marks attempts as made despite rescheduled visits and missing calls.
Hi,
I am extremely frustrated and disappointed with the level of service I have been receiving regarding my return collection.
To be very clear, the drivers (Spartan) who are handling this matter have been dishonest and negligent. Your system keeps reflecting that collection attempts were made and that no one was available, which is completely false.
NO ONE has come to my address.
NOT ONCE.
On top of that, I have not received a single phone call from any driver attempting to reach me. This alone proves that there was no genuine attempt made to collect the item.
It is unacceptable that your system allows drivers to falsely mark collections as attempted when they have not even shown up or tried to contact the customer.
This is not only misleading but also highly unprofessional.
I have been patient throughout this entire process, even as the collection has been:
Repeatedly rescheduled
Delayed multiple times
Falsely marked as attempted
At this point, it feels like I am being taken for granted, and my time is being completely disrespected.
Let me make this very clear: I have been available for collection, and I have made myself accessible. The failure here is entirely on the side of your drivers and logistics handling.
I expect the following to be done immediately:
A full investigation into the Spartan drivers responsible for these false updates
A confirmed and guaranteed collection date and time (not another vague reschedule)
Assurance that the driver will CALL me upon arrival, not just update your system with false information again
If this issue is not resolved urgently, I will have no choice but to escalate this matter further, as this level of service is completely unacceptable.
I am beyond frustrated at this point and expect this to be treated with the seriousness it deserves.
I look forward to your urgent response and a proper resolution.
- Leave takealot alone never order again from this china town
- Leave takealot alone never order again from this china town
User's recommendation: DO NOT USE TAKEALOT EVER AGAIN!!!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cape Town, Western Cape
Got a wrong brand
- - Sale prams arrived with the wrong brand.
- - Refund issued; I want the prams; in hospital needing twins; pursuing false advertising under the consumer act.
I'm very disappointed! How can I handle this situation?
I bought two prams that were on sale and the brand was Doona. When my husband opened it, it was the wrong brand. I did go through the reviews, and there were people that complained about the same problem. So that means it's an old issue with that supplier.
They refunded my money. And I told them I don't want my money back; I want the prams that were on sale. I'm in the hospital and need the prams for my twins.
That is false advertisement. I will take this further under the consumer act.
Preferred solution: The item that was on sale.
User's recommendation: Check reviews before you buy something
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Johannesburg, Gauteng
I ordered a cellphone on takealot for...
- - Ordered a cellphone for same-day delivery; arrived ~6:50pm.
- - Sunscreen (4 bottles, SPF30) received; no phone after 14 days; investigation.
No feedback from takealot and when i call im told its being investigated. His morning i was told my request is rejected yet i still don't have a refund or the cellphone i ordered.
When I opened the package, it was 4 bottles of Silki SPF30 sunscreen lotion. I immediately stopped the delivery guy who said he only delivers; he does not pack the order. I waited for the delivery notification to show delivered and lodged an incorrect product return. It's 14 days later and I have not received the cell phone ordered.
I have emailed several times, to which I have not received a response.
They keep sending me 'investigating' the matter. If they cannot replace the product, they must notify me as I am still sitting without a cell phone.
Preferred solution: Full refund
User's recommendation: Not recommended
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Margate, Kwazulu-Natal
We had a TV delivered on the 24th of...
We had a TV delivered on the 24th of June. We had not opened it until yesterday as we were painting the room.
When we opened it, the frame was bent and the screen cracked.
This is a shipment problem and not a manufacturing problem. We are requesting a pick-up of the damaged item and a credit loaded to my account.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Amsterdam, North Holland
*** took double payment and I want my money back
I made an order payment Thursday night and Friday morning another payment were taken from my bank account which I need to be refunded as soon as possible please the amount they took was R475 I am requesting that they return the second payment please. My name is *** ordered a rechargeable spotlight.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Johannesburg, Gauteng
Voucher not working
I got a Takealot voucher that wasn't valid. I kept calling their customer care line, and the phone kept ringing for a solid 5 minutes.
Preferred solution: I would appreciate for Takealot to keep their end of the deal and give me a voucher that.works
User's recommendation: Don't give out vouchers if they are invalid.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Johannesburg, Gauteng
Damaged item
- - The 4-plate stove arrived faulty; the replacement was worse.
- - It has dents, scratches, and a thin gas pipe that won't fit.
- - It does not self ignite.
Take alot is useless. Pathetic and utterly useless.
I purchased a 4 plate gas stove. It was faulty. The stove was collected and another was dropped off in worse conditions with dents and scratches.
And a gas pipe so thin it wont fit in the stove. No one checks the quality, once they have the money they dont care about the customer.
084611****
Never again will i buy from such a sick useless company and the stove does not self ignite.
User's recommendation: Dont waste your time with take alot
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Durban, Kwazulu-Natal
Good morning I am very dissapointed i...
- - Order placed June 15, 2026 was to arrive in 3 days but hasn't arrived.
- - Customer wants the breakfast set color changed to black and reports no updates.
Good morning
I am very dissapointed i placed my order on the 15th June 2026 and it was to come in 3days but up to this date. It worries me because i wanted to change the colour of the breakfast set to black now im delayed really. My Email address is *** and my contact number is ***
I am very dissapointed with the fact that there is no communication whatsoever.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Durban, Kwazulu-Natal
I got the wrong order
You don’t want to know that trust me
I got my order, but there were 4 pillowcases instead of 2. I need the continental cases because that is what I paid for, a 5-piece comforter set.
I would have purchased a 3-piece if that's what I wanted. I bought pillows and continentals from you guys, so that's why I bought a 5-piece comforter set.
I am very disappointed at the level of service since I called and was told to wait for Monday to receive my continental cases. I would like for you guys to do the right thing and deliver my cases very soon.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Johannesburg, Gauteng
Cancel my order
I canceled my order, but the money still left my bank account. The process is still pending, but my money is gone. I lost a lot of money.
- Good delivery
- Bad in the process
Preferred solution: Full refund
User's recommendation: Bad service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bloemfontein, Free State
It's been 2 days since I requested a Refund or canceled my order
I requested a Refund before my order was shipped and my order number #*** and its been 2days but it hasn't shown on Refund on my app
Preferred solution: Full refund
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cape Town, Western Cape
Accusing me of fraud
- - Box arrived late and lacked the advertised graphics card.
- - Return required full setup; monitor and cables missing after pickup.
GOOD Day
I waited two weeks for my computer box but I understood why it wasn't in cpt.
Once I received my box I immediately plugged everything in to make sure its in working order. I did notice that was no graphics card as advertised when I bought the box.
I then made contact with takeallot complaining about this matter they advised me that I would have to return the entire box with monitor keyboard and mouse and cables. I couldn't just get the part I was short. I then decided that I don't need the graphics card and left that matter.
Some time has passed I've noticed that pc not working as it should I then logged a call to return unit. I did it via email.
On the 23th February 2026 a guy on a scooter came to collect my computer box..
Which I created a invertory list stating all components inside the box the keyboard didn't fit so that was separate.
The box was sealed when leaving my premises.
I returned
computer box
Dell monitor
Wireless keyboard and mouse
Vga cables
Power cable.
I find out today that my box is not being seen to because the monitor power cable and Vga cable is not with computer box.. So my question is where is? You guys need to investigate this matter.
Why would I return something that's incomplete.. I work for Builders Warehouse.
I fully understand returns policy etc.
Lastly some guy from takeallot sends me a email stating that the box is incomplete and will be sent back to me as is this is utter rubbish where is the customer service..
What I expect is a brand new computer box with all it's accessories and please make sure the grachics card is inside the box.
As I need the computer I bought the unit for my kids.. They do there projects on it
Now I have nothing.
- Good delivery system
- Product quality
- What quality checks are being done
- How do they know driver is not a theft
- Is package opened at first stop
Preferred solution: Apology
User's recommendation: Be careful when returning any product to takeallot
Johannesburg, Gauteng
Undelivered order
- - Ordered 8 items; only 2 delivered on 22/06, rest due 26/06.
- - Status stayed 'order not ready' all week.
- - Chat bot said delivered; phone support had holds.
I ordered 8 items on 20/06. My order was split, and only 2 items were delivered on 22/06.
The remaining items were scheduled for delivery today, the 26/06.
After checking the status for the whole week, it says 'order not ready.' So today I called Takealot to track my order; the chatbot says my order was delivered. I tried calling to talk to someone and was on hold for over 20 minutes.
Preferred solution: Deliver product or service ordered
Johannesburg, Gauteng
Don't get me parcel
Why delivered my parcel to the wrong address? And someone signed for it that I don't know.
My address is on my Takelot account as ************. Why was it dropped in *** at a person called Ledna?
I don't know him or her, and we are not family. So please contact the courier that delivered my parcel.
Preferred solution: Deliver product or service ordered
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I am writing to formally request your urgent assistance regarding an ongoing issue we have been experiencing with our merchant portal access. Our establishment is registered under the name Living Your Best Life Accommodations, OPC.
operating under the account/operation name Living Your Best Life Accommodations, OPC. For the past one month, we have been unable to access or edit our menu through your official website portal. Every time we try to open the menu section, the page either fails to load, shows an error message, or does not display our existing menu items at all. This has prevented us from updating prices, adding new items, or removing out-of-stock products, which is significantly affecting our operations and sales.
I have been trying to reach your support team for a whole month now, via email, chat support, and phone callS, but I have not received a proper resolution or clear response to fix this problem. Each time, I was either told the issue would be escalated or received no follow-up at all. This delay is causing us great inconvenience and loss of business, and we are very concerned that this remains unresolved after such a long time. We kindly ask that you look into this matter immediately, investigate the technical issue linked to our account, and assist us in restoring full access to our menu management feature.
We are happy to provide any additional details or cooperate with your technical team to resolve this quickly. Please update us on the status and let us know when this will be fixed.
You may reach us at *** or reply directly to this email. Thank you.
Know
Yeah